Integrations with Medicaid Brokers

Why Broker Integration Matters

In today’s complex healthcare transportation ecosystem, seamless integration with Medicaid brokers is essential for Non‑Emergency Medical Transportation (NEMT) providers to maximize efficiency, maintain compliance, and ensure superior rider experiences. By automating data exchange between scheduling platforms and broker systems, agencies reduce manual errors, accelerate trip approvals, and improve on‑time performance.

Supported Broker Partnerships

QRuzen delivers out‑of‑the‑box connectivity to major Medicaid brokers, including:

Modivcare’s Integration Hub: An API‑driven microservices architecture that provides real‑time trip management, eligibility checks, and benefit status directly within your own apps and portals.
MART & GATRA: Through QRuzen’s brokerage integration, Massachusetts’s Montachusett Regional Transit Authority (MART) and Greater Attleboro‑Taunton RTA (GATRA) coordinate rides across three service regions using a unified platform for over 300 transportation providers.
MTM Health & Veyo: MTM’s acquisition of Veyo integrates a healthcare‑credentialed rideshare fleet with traditional NEMT networks, offering real‑time trip updates and end‑to‑end data interchange.
Other Brokers: QRuzen supports custom file‑based and API connections for brokers like Ride Health, Access2Care, One Call, and TripSpark NovusMED—each handled via dedicated plugins to eliminate manual field mapping.

Key Integration Features

Real‑Time Trip Import & Verification

Instant Trip Ingestion: QRuzen’s API connectors import scheduled trips from Modivcare, MTM/Veyo, and others within seconds of broker approval.
Automated Eligibility Validation: Each trip undergoes real‑time checks against broker databases to confirm rider eligibility before dispatch.

Flexible Data Exchange Models

Direct API & Webhooks: For brokers offering real‑time services, QRuzen’s RESTful APIs and webhook subscriptions provide immediate status updates on bookings, cancellations, and modifications.
Secure Batch Imports: Agencies preferring scheduled data transfers can leverage SFTP or secure FTP imports for daily or hourly trip batches, with custom field‑mapping tools to match each broker’s format.

Audit‑Grade Compliance & Logging

Comprehensive Audit Trails: Every data transaction—API call, file import, status change—is logged with timestamps, user IDs, and payload details for full regulatory compliance.
Data Encryption: All broker interactions occur over TLS‑encrypted channels, and sensitive fields (PII, health data) are stored using AES‑256 encryption at rest.

Operational Benefits

Reduced Manual Workload: Automated trip imports and eligibility checks can cut dispatcher data‑entry time by up to 75%.
Improved On‑Time Performance: Agencies using real‑time integration see 10–15% gains in on‑time pickup and drop‑off metrics.
Enhanced Rider Satisfaction: Instant trip confirmations and live tracking reduce no‑shows and increase rider confidence in service reliability.

Getting Started

Consultation & Onboarding: Work with our integration specialists to map your broker network and choose between API or batch models.
Configuration & Testing: Use our sandbox environment to validate data flows and business rules prior to go‑live.
Go‑Live & Support: Launch broker integrations with 24/7 support and continuous monitoring to ensure seamless operations.

Ready to streamline your Medicaid brokerage workflows?

Request a Demo or email integration@qruzen.com to connect with a specialist today.