QRuzen’s Rider App and web portal put booking, tracking, and account management at riders’ fingertips—boosting independence, reducing calls to dispatch, and improving overall satisfaction.
Intuitive Rider App
Easy Registration & Login Sign up with email or phone number; include mobility needs and payment preferences for a personalized experience.
Trip Booking & Management Book one‑time, round‑trip, or recurring rides; view, modify, or cancel upcoming trips in real time.
“Where’s My Ride?” Live map tracking shows vehicle approach and expected arrival, cutting anxiety and no‑show rates.
Web Portal Features
Account Dashboard Access trip history, invoices, and service alerts from any browser—ideal for caregivers and administrators.
Document Upload Submit eligibility paperwork (medical forms, ID) directly through the portal, expediting enrollment and recertification.
Multi‑Language Support Interfaces available in English, Spanish, and French to serve diverse communities.
Impact on Rider Experience
Greater Independence Self‑service tools empower riders to manage travel without intermediary calls.
Reduced Call Volume Digital booking and tracking lower call‑center workload by up to 40%, allowing staff to focus on exception handling.
