Trip Booking

Summary of Key Benefits

QRuzen’s Trip Booking module gives riders multiple, flexible channels to reserve single, round‑trip, or recurring rides—via web portal, mobile app, or phone—and ensures dispatchers see real‑time updates to manage capacity and reduce no‑shows. This streamlines operations, boosts service quality, and enhances customer satisfaction.

Flexible Booking Channels

Web Portal Reservations
Clients access a secure online portal to request, modify, or cancel trips in seconds.
Mobile App Interface
Riders use the QRuzen Rider App on iOS/Android for on‑the‑go bookings, including touch‑to‑book and GPS‑enabled pickup points.
IVR & Call Center Support
For non‑smartphone users, our interactive voice response (IVR) system and live agents capture trip requests, ensuring accessibility for all.

Booking Types Supported

One‑Time Trips
Ideal for appointments, errands, or social outings—simply select origin, destination, and time.
Round‑Trips
Schedule return journeys in a single session, reducing re‑entry and guaranteeing pickup confirmation.
Recurring Bookings
Auto‑schedule daily, weekly, or monthly rides (e.g., work commutes), eliminating the need to rebook each trip.

Operational Advantages

Real‑Time Availability
Dispatchers view live vehicle locations and seat capacity, reducing double‑bookings and ensuring optimal resource use.
Automated Notifications
SMS/email alerts keep riders informed of confirmations, driver arrivals, or delays—driving down no‑show rates.
Error Reduction
Digital capture of trip data replaces manual logs, cutting administrative errors and speeding up billing.

Why Agencies Choose QRuzen

Scalable Architecture
From small community shuttles to large NEMT fleets, our cloud‑based system scales seamlessly.
Compliance‑Ready
All bookings capture required data fields for ADA, Medicaid, and NTD reporting—auditable and exportable at any time.
24/7 Support
Dedicated transit specialists and online knowledge base ensure you never miss a booking window.

Ready to streamline your bookings?

Request a Demo or call 978‑379‑0010 to see how QRuzen Trip Booking empowers your riders and dispatchers.